Refund Policy

At Qessence, we stand behind the quality of our premium grooming products. Your satisfaction is our priority.

30-Day Money-Back Guarantee

If you're not completely satisfied with your purchase, you may return unused products within 30 days of delivery for a full refund.

Return Requirements

Products must be unused and in original packaging
Include proof of purchase (order number or receipt)
Contact our support team to initiate a return

Refund Process

Once we receive your return, we'll inspect the items and process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Shipping Costs

Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Questions?

If you have any questions about our refund policy, please contact our customer support team.